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Terms Conditions That Govern Your micro1 Account

These terms set out the rules between you and micro1 when you open an account and use our lobby. Access and eligibility depend on your local law and the regions we currently support — read these terms carefully before you start.

Account-holder agreementbKash, Nagad & Rocket payments coveredApplies to eligible Bangladesh regionsLive casino and slots

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TERMS QUERY SUPPORT

How to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles disputes, account-access issues, and payment queries. Reach us through live chat inside the lobby, or use the email address listed in your account settings. Response times vary; for urgent account issues, live chat is the faster path.

Live Chat Open the lobby, tap the chat icon, and connect with support directly. Available for account and payment queries during active service hours.

Email Support Send a written query to the address in your account settings. Include your registered number and a clear description of the issue.

Account Dashboard Check the notifications panel in your account dashboard first — policy updates and dispute status are posted there before anywhere else.

What These Terms Cover and How They Apply

micro1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a micro1 account, you enter a direct agreement with us. These terms cover how your account works, what you can deposit and withdraw through bKash, Nagad, or Rocket, how disputes are handled, and what happens if either side breaks the agreement. We can

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update these terms when our services change — we will notify you through the account dashboard or the contact address you registered. Continued use of the lobby after a posted update means you accept the revised terms. If any clause turns out to be unenforceable under
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applicable law, the rest of the terms stay in force. Your account is personal and non-transferable. You must not share login credentials or allow a third party to operate your wallet. We reserve the right to suspend accounts where we detect shared access or automated play.
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Eligibility is always subject to your local law and the regions micro1 currently supports — if your jurisdiction restricts online casino activity, these terms do not override that restriction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

We take the security of your account details seriously. Your password is hashed and never stored in plain text. Two-factor verification via OTP is available and strongly encouraged for accounts linked to bKash, Nagad, or Rocket wallets. We retain your account data for as long as your account is active and for a period after closure as required by our operating agreements. You can request a copy of your data or ask us to close your account by contacting support through the channels above. We do not sell your personal information to third parties.

OTP Verification

Every login from a new device triggers an OTP to your registered mobile number. This keeps your account secure even if your password is compromised elsewhere.

Data Retention

We keep transaction records, chat logs, and account details for the period required by our agreements. You can request a summary of what we hold at any time.

Account Closure

To close your account, contact support via live chat or email. Pending withdrawals to bKash, Nagad, or Rocket are processed before the account is fully closed.

Dispute Process

Raise a dispute through live chat or email within 30 days of the transaction in question. We review the account log and respond with a decision in writing.

Common Questions About These Terms

Real questions about how these terms work in practice — answered directly.

Access depends on your local law and whether your region is currently supported. These terms do not override any legal restriction that applies where you are located.

We post updates to the account dashboard and, where possible, send a notification to your registered contact. Continuing to use the lobby after the update means you accept the new terms.

Yes. All deposits and withdrawals made through bKash, Nagad, and Rocket fall under the payment section of these terms. Keep records of your transaction confirmations.

Raise the issue with support within 30 days via live chat or email. Include your transaction reference and the amount. We review the account log and reply in writing.

No. Accounts are personal and non-transferable under these terms. Sharing access or allowing a third party to operate your wallet can result in account suspension.

Contact support through live chat or the email address in your account settings. Pending wallet withdrawals are completed before account closure is finalised.

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